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ServiceNow approvals

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Last edited: May 01, 2024
The ServiceNow approvals integration is an Enterprise feature

The ServiceNow approvals integration is available to customers on an Enterprise plan. To learn more, read about our pricing. To upgrade your plan, contact Sales.

You cannot use the ServiceNow integration with LaunchDarkly workflows

You cannot use LaunchDarkly workflows in any environment that uses the ServiceNow integration. Workflows are still available in other environments that don't use ServiceNow. To learn more, read Workflows.


This topic explains how to configure and use the ServiceNow approvals integration for use with LaunchDarkly approvals.

The ServiceNow approvals integration helps your team comply with company-wide change management policies by embedding LaunchDarkly approvals into ServiceNow workflow. It bridges LaunchDarkly approval requests with ServiceNow change management workflows.

When you enable this integration, all approval requests created in a LaunchDarkly environment generate corresponding ServiceNow standard change requests. These requests populate with relevant information about the proposed change. LaunchDarkly uses the state of the corresponding standard change request to determine if the proposed change should be acknowledged as "approved" or "declined."

To learn more about approval workflows, read Approvals.

Get started

To use the ServiceNow approvals integration, you must complete the following steps:

  1. Set up the ServiceNow approvals integration.
  2. Request approval for your flag changes.