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ServiceNow

Read time: 1 minute
Last edited: Jul 28, 2021

Overview

This topic explains how to configure and use the ServiceNow approvals integration for use with LaunchDarkly's approval workflows. To learn more, read Approvals.

The ServiceNow approvals integration helps your team comply with company-wide change management policies by embedding LaunchDarkly approvals into ServiceNow workflow. It bridges LaunchDarkly approval requests with ServiceNow change management workflows.

When you enable this integration, all approval requests created in a LaunchDarkly environment generate corresponding ServiceNow standard change requests. These requests populate with relevant information about the proposed change. LaunchDarkly uses the state of the corresponding standard change request to determine if the proposed change should be acknowledged as "approved" or "declined."

This feature is for Early Access Program customers only

The LaunchDarkly ServiceNow integration is only available to members of LaunchDarkly's Early Access Program (EAP). If you want access to this feature, join the EAP.

Getting started

To set up the ServiceNow approvals integration, you must complete two steps:

  1. Setting up the ServiceNow approvals integrations.
  2. Requesting approval.

An approval request modal with the ServiceNow approvals integration configured.
An approval request modal with the ServiceNow approvals integration configured.