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    ServiceNow approvals

    Read time: 1 minute
    Last edited: Sep 02, 2022

    Overview

    This topic explains how to configure and use the ServiceNow approvals integration for use with LaunchDarkly's approval workflows. To learn more, read Approvals.

    The ServiceNow approvals integration helps your team comply with company-wide change management policies by embedding LaunchDarkly approvals into ServiceNow workflow. It bridges LaunchDarkly approval requests with ServiceNow change management workflows.

    When you enable this integration, all approval requests created in a LaunchDarkly environment generate corresponding ServiceNow standard change requests. These requests populate with relevant information about the proposed change. LaunchDarkly uses the state of the corresponding standard change request to determine if the proposed change should be acknowledged as "approved" or "declined."

    The ServiceNow approvals integration is an Enterprise feature

    The ServiceNow approvals integration is available to customers on an Enterprise plan. To learn more, read about our pricing. To upgrade your plan, contact Sales.

    Getting started

    To set up the ServiceNow approvals integration, you must complete two steps:

    1. Setting up the ServiceNow approvals integrations.
    2. Requesting approval.
    An approval request dialog with the ServiceNow approvals integration configured.
    An approval request dialog with the ServiceNow approvals integration configured.