Resetting your password

Overview

This topic explains how to reset your LaunchDarkly password, and what to do if you do not receive a reset email.

In order to follow these instructions, you must have a LaunchDarkly account that does not have single sign-on (SSO) enabled.

If you sign in to LaunchDarkly though an SSO provider, such as Okta, Google, or your organization's SSO, you can reset your password through that provider. To learn more, read Single sign-on.

Reset your password

If you have your current LaunchDarkly password, you can change your password from the Profile page under Personal settings. To learn more, read Change your password.

If you don't have your current LaunchDarkly password, you can reset your password.

To reset your LaunchDarkly password:

1. Navigate to the LaunchDarkly login page.
2. Enter the email address associated with your LaunchDarkly account.
3. Click Next.
4. Click the Forgot your password? link.
5. Enter your email address again.
6. Click Reset my password.
7. Check your email account for a password reset email with instructions.

Password reset problems

You may encounter problems resetting your password, depending on how your account is set up.

Your reset link has expired

Password reset links expire after one hour. If your password reset link has expired, request a new reset link by following the instructions in Reset your password.

You did not receive a reset email

If you did not receive a password reset email after requesting a password reset, the issue may be one of the following:

• Your team uses SSO to authenticate into LaunchDarkly. If so, reset your password through your third-party SSO platform.
• You have not accepted the initial invitation to your organization's LaunchDarkly account. If so, accept the invitation to your organization's LaunchDarkly account, or, if the invitation is more than seven days old, request a new invitation from your LaunchDarkly administrator.
• Your company's email server filters out or rejects password reset emails from LaunchDarkly. If so, check with your IT team to find out if your server filtered or rejected the email.

If you are still not receiving password reset emails, start a Support ticket.