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Joining an account

Read time: 4 minutes
Last edited: Jan 11, 2024


This topic explains how to join LaunchDarkly as a new account member.

LaunchDarkly is for groups and organizations

You cannot sign up for LaunchDarkly if your email address is not associated with your organization's account. Instead, an administrator or account owner from your organization must send you an invitation email. If you want to sign up for LaunchDarkly as an individual, you can sign up for a free trial.

Join your organization's existing account

You can join your organization's LaunchDarkly account in one of two ways:

  • An admin can invite you to your organization's account
  • You can request access if your organization has enabled domain matching

Your email address can be used across multiple LaunchDarkly accounts. To learn more, read Using one email for multiple accounts.

Email addresses are case sensitive

You must use your email address to join a LaunchDarkly account. The email address you enter during initial setup is case sensitive. Future attempts to log in with that email address will fail if you use different casing.

For example, if you sign up as "example@your-work-email.com" and later log in as "EXAMPLE@Your-Work-Email.com", the login attempt will fail.

A LaunchDarkly account can only have one member designated as the Owner.

Joining through an invitation from a LaunchDarkly Admin

When an Admin invites you to your organization's LaunchDarkly account, you will receive an email from LaunchDarkly. Follow the instructions in the email to create your account and join your organization.

Joining through domain matching

To request access through domain matching:

  1. Navigate to the Signup page.
  2. Complete and submit the signup form. LaunchDarkly sends a verification email to the email address you provided.
  3. Click the verification link.
  4. If your organization has domain matching enabled, a list of organizations to which you can request access appears.
  5. Select an organization from the list and click "Request access."

If your organization does not have domain matching enabled, completing the sign up form in step 1 will create a new account with a 14-day trial. To learn more, read Enabling domain matching.

Changing your account email address

To change the email address associated with an account:

  1. Log in to your existing LaunchDarkly account.
  2. Click your account icon in the top right. A menu appears:
The account menu, with "My profile" option called out.
The account menu, with "My profile" option called out.
  1. Click "My profile." Your profile page appears.
  2. Replace your original email address in the Email address field with a new email address.
  3. Click Update my info. A re-authentication screen appears.
  4. Enter your original login email address and password. You are returned to your Profile tab.
  5. Click Update my info again. Your email address is now updated.

Deleting your account

To delete an account:

  1. Log in to your LaunchDarkly account.
  2. Navigate to the Account settings page and click into the Members tab.
  3. Scroll to the "Delete account" section.
  4. Click Delete account.
  5. When prompted, enter your LaunchDarkly login credentials.
  6. Click Delete account again. A confirmation dialog appears.
  7. Type yes in the dialog to confirm.

Inviting other members to LaunchDarkly

To learn how to invite other members to LaunchDarkly as an Admin, read Adding members to LaunchDarkly.

Logging in using SSO

If your organization has enabled single sign-on (SSO), you will log in to LaunchDarkly using your SSO provider. Your SSO login experience will differ slightly depending on whether your organization initiates the login through LaunchDarkly or through your identity provider (IdP).

Initiating login through LaunchDarkly

To log in through LaunchDarkly:

  1. Navigate to https://app.launchdarkly.com/login.
  2. Enter your work email address.
  3. Click Continue. You are automatically logged in through your SSO provider.

Initiating login through your IdP

To log in through your IdP:

  1. Navigate to your IdP, such as Google, Okta, or OneLogin.
  2. Click on the LaunchDarkly button or tile. You are automatically logged in through your IdP.

For a list of SSO providers LaunchDarkly supports, read Supported external identity providers.

Understanding LaunchDarkly's user entity types

In LaunchDarkly, it is important to distinguish between account members and contexts. Here is a table explaining the difference:

"Account members," or "members"

These are people who have been invited to join a LaunchDarkly account to create and manage feature flags. They can log into a company's LaunchDarkly account and view the flags list. They may be employees of a company that uses LaunchDarkly, people with an @your-company.com email address, or people associated with your identity provider (IdP).


Contexts are entities that trigger flag evaluations. This can cause them to appear in the Contexts list in LaunchDarkly, but they cannot log into the organization's LaunchDarkly account or view or modify their own or other people's data. You can designate people, email addresses, geographical regions, and more as contexts. They can even be combinations of other contexts. They are usually not people with member access to your LaunchDarkly account, although it is possible for someone with member access to encounter one of your feature flags and appear in the Contexts list. Contexts are a flexible, highly customizable way to categorize, target, and act on groups that are affected by your feature flags. To learn more, read Understanding the foundations of contexts.