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Domain verification

Read time: 2 minutes
Last edited: May 01, 2024

Overview

This topic explains how to verify your domain with LaunchDarkly. This allows members of your organization to access supporting services if your account uses single sign-on (SSO).

LaunchDarkly serves as the Identity Provider (IdP) for the platform that powers our support service at https://support.launchdarkly.com.

If your account uses SSO, then after you verify your domain with LaunchDarkly, all account members who are logged in to LaunchDarkly can access support directly. If your account does not use SSO in LaunchDarkly, account members will need to verify their email before accessing support.

Verify your domain

To complete these instructions, you must have an Admin role in LaunchDarkly.

To verify your domain with LaunchDarkly:

  1. Click the gear icon in the left sidenav to view Organization settings.
  2. Click Security and scroll to the "Domains" section.
  3. In the "Domains" section, click Add domain. The "Add a domain" dialog appears.
  4. In step 1 of the dialog, enter your Domain name.
  5. Click Add domain.
  6. In step 2 of the dialog, copy the "Name" and "TXT Record."
Copy TXT records immediately

The TXT record is visible one time, immediately after you add a domain. If you leave or refresh the page where the TXT record is displayed, it will no longer be visible. You must copy your TXT record before you leave the "Add a domain" dialog, or you will lose access to the record.

  1. Log in to your domain registrar and add the TXT record.
  2. In LaunchDarkly, in step 2 of the dialog, click Done.
  3. Find the newly added domain in the "Domains" section. Click Verify.
The "Domains" section of the "Security" tab, with an unverified domain.
The "Domains" section of the "Security" tab, with an unverified domain.

Remove domains

To remove a domain from your list of verified domains:

  1. Click the gear icon in the left sidenav to view Organization settings.
  2. Click Security and scroll to the "Domains" section.
  3. Locate the domain you want to remove. Click Remove.