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Multi-factor authentication

Read time: 3 minutes
Last edited: May 20, 2022

Overview

This topic explains how to set up and use multi-factor authentication to improve the security of your LaunchDarkly account.

Understanding multi-factor authentication

Multi-factor authentication (MFA) requires you to use a second verification step in addition to your password to log in to a service, app, or website.

In LaunchDarkly, you can enable MFA for your individual account, which requires you to enter a verification passcode from a free authenticator application you install on a mobile device.

Administrators can also require all newly invited account members on the team to enable MFA when they first log in.

We strongly recommend that all LaunchDarkly account members enable MFA for their account, and that administrators enforce MFA for their entire organization.

Here is an image of the "Multi-factor authentication" section:

The "Multi-factor authentication" section of the "Profile" tab.
The "Multi-factor authentication" section of the "Profile" tab.

Setting up MFA

Before you begin, install a compatible authenticator application on your mobile device. We recommend Google Authenticator, but any TOTP authenticator application should work well.

To enable MFA for your account:

  1. Click your account icon in the top right. A menu appears:
The account menu, with "My profile" option called out.
The account menu, with "My profile" option called out.
  1. Click "My profile". Your profile page appears.
  • Alternatively, you can access your profile page by navigating to Account settings and clicking the Profile tab.
  1. Click Enable MFA. A dialog with a QR code appears.
  2. Launch the authenticator application on your mobile device and hold the camera up to your screen to scan the code. When the QR code scans, a six-digit code appears on your mobile device.
  3. Enter the six-digit code from your authenticator application in the text box in LaunchDarkly:
The "Enable multi-factor authentication" dialog with an obscured six digit code.
The "Enable multi-factor authentication" dialog with an obscured six digit code.
  1. Click Continue. A confirmation dialog with recovery codes appears:
The success dialog, with obscured recovery codes displayed.
The success dialog, with obscured recovery codes displayed.
  1. Click Complete.

If you lose access to the mobile device with your MFA settings, you can use one of these recovery codes to access your account and reset your MFA settings.

Do not lose your recovery codes

Store your recovery codes in a safe location other than your mobile device. If you lose your recovery codes and cannot access your account, you must contact a LaunchDarkly administrator for help. They can send you a new recovery code.

Logging in with MFA

When MFA is enabled, you're required to enter a code from your authenticator app each time you log in to LaunchDarkly.

The first step of the login flow doesn't change. You must enter your email address and password. After your credentials are verified, an MFA login screen appears.

Enter a valid passcode from your authenticator app within five minutes. If you don't do this quickly enough, you must re-enter your password and a new code.

Using your recovery codes

If you've lost access to your device or your authenticator application, click the link on the MFA login screen to log in with one of your recovery codes.

When you use a recovery code, you'll be sent to your profile page. When this happens, reset your MFA settings and generate new recovery codes immediately.

Recovery codes are single-use

Once you've logged in with a recovery code, reset your MFA settings immediately. You can only use recovery codes once, so every time you use one, you should generate new recovery codes and store them in a safe location as soon as possible. If you've lost your device and do not have access to any of your recovery codes, contact an administrator for your organization's LaunchDarkly account. Your administrator can send you an email with a new recovery code.

Account administration for MFA

This is an Admin-only feature

To follow the procedures in the next section, you must be a LaunchDarkly Admin or Owner. If you're a LaunchDarkly administrator or account owner, you can require all newly invited account members to enable MFA.

To require multi-factor authentication:

  1. Navigate to Account settings.
  2. Click the Security tab.
  3. In the "Multi-factor authentication" section, check the Require multi-factor authentication for new members checkbox.
  4. Click Save.

When this setting is enabled, any new account members you invite must set up MFA for their account when they first log in. In addition, if this setting is enabled, account members cannot disable MFA for their account.

Admins can also view whether account members have MFA enabled on the individual member's Settings page. If a member does not have MFA enabled, admins can send an email requesting that the account member enable MFA.

Finally, if an account member with MFA enabled loses their device and no longer has access to their recovery code, administrators can send them an email with a new recovery code.